We offer free RETURNS and EXCHANGES to ensure your complete satisfaction. If you're not happy with your purchase, simply return it within 14 days of delivery for a full refund or exchange. All return shipping costs are covered by us. Please ensure the item is in its original condition and packaging for a hassle-free process.

UNIVERSITY EMBROIDERY proudly ships directly from our headquarters in Madison, Wisconsin. This is possible because each of our garments is handcrafted locally.

Currently, UNIVERSITY EMBROIDERY ships exclusively within the United States. We are excited to announce that international shipping options will be available soon.

University Embroidery commits to ship all orders within two business days of placement. All U.S. orders are trackable via USPS. The cost of shipping is standard for all locations in the US, $4.99. Orders over $75 will receive free shipping.

Business days are Monday-Friday (excluding public holidays). We aim to meet these delivery times but please note that these are an estimate and not guaranteed.

All orders are currently shipped using USPS. We are looking into expanding our courier options in the future!

**UNIVERSITY EMBROIDERY is not liable for lost, damaged, or misdelivered orders. Please reach out to the shipping carrier to assist you in locating your package or filing a claim.

Unfortunately, we are unable to redirect orders to a different address once they have been shipped. We are looking to add package redirects as a feature in the future.